Emotional Labour

Deep automation will soon replace many aspects of human labour.

This is not conjecture, it is already happening across all industrial sectors.

But if there is one thing that AI will struggle to replace, it is real emotional labour.

The ability to care deeply, to empathise on a human level, to bring a sentiment to the table like:

“I’m sorry for your loss – I feel your pain”

Real emotional labour can only come from another living being.

Fragments Blog.
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